Frequently Asked Questions
Can I add and item to my order without paying additional shipping?
Yes. Code AddOn (case sensitive) will combine any new order with an existing order while waiving the shipping cost. Be sure your order has not yet shipped. You will receive a tracking e-mail at the e-mail address you provided at checkout. If an order has already shipped and the code is used, you will be given the option to pay for shipping or cancel your Add On order.
What items in your shop are NOT Vegan Friendly?
Very few of our products are made with animal derived ingredients. Any glycerin used in our products is vegetable derived. Balms are now made with a Vegan Beeswax Alternative. However the following items are not VF:
Avo-Oat Mask- Egg White Powder// Select Coffee Masks, Zombie Antidote, Ceramide Cream and Wide Awake Eye Cream: Collagen// Goatsmilk Soaps- Goatsmilk.
Most items can be custom made Vegan. Custom order wait times may exceed normal TAT.
Are your products Cruelty Free?
Yes. I only do business with CF vendors and suppliers. I do not test on animals.
Are you accepting custom requests?
Custom item requests are open from Jan. 1st- Sept. 1st every year.
Are you looking for Brand Reps/Promoters?
Not at this time.
How can I be featured on your social media?
We are proud to feature customers who share product images and reviews on our Instagram: @wakethedeadscrubs. Simply use #wakethedeadscrubs
What is a TAT?
Turn Around Time is an estimated time frame for which an order typically ships. We request you wait 14 business days before contacting us about an order. You can view what days our shop considers "business days" on our IG Page in the Highlights section.
When will you start working on my order?
All products are made to order, including mystery boxes. They will be started as soon as your payment clears. Payments normally clear within 24/48hrs. Orders placed on Fridays and weekends are typically started on Monday Mornings. Turn around time begins AFTER payments are processed.
**Orders are worked on in the order they are received no matter the size unless they consist only of RTS items.
What does RTS mean?
Very rarely do we keep pre-made items on hand. In the instance we do, those items are made in small batches and are shelved for immediate shipping. Although we try our best to keep RTS items on hand, we prefer to keep items as fresh as possible by making them to order.
Where is Wake The Dead Scrubs located?
WTDS is located in sunny downtown Huntington Beach, CA. I operate from a small 950sq office. We are happy to provide wholesale products to private salon owners in our area. Wholesale orders may take up to 3-4 weeks to complete.
Do you offer free samples in exchange for reviews?
No. We only offer free gifts with purchase at our own discretion. All of our reviews are 100% organic and come directly from paying customers.
What is the shelf life on Face Masks?
Coffee Masks: 6-8 months
Wet Clay Masks: 12 months
Gel Masks: 12 months
Dry Clay Masks: 24 months
Peel Off Masks: 24 months
What is the difference between Perfume & Fragrance Oil?
WTDS does NOT use perfume. We prefer Fragrance oil and essential oil. Perfume has harsh alcohol volumes and can dry out your skin. Fragrance oil is skin safe when used at the proper IFRA standards. We carefully abide by these standards in all of our products. Essential oils, our favorite way to enhance scent, are steam-distilled pure plant extracts. Essential oils are much higher-end and can sometimes contribute to the pricing difference on some of our products. All orders can be custom made without fragrance if you prefer. Leave a note at checkout if this is an option you'd like.
How long should I let my WTD Wax Melts cure?
Wax melts are ready to melt according to the date on the packaging.
Why don't I get your Monthly Mailer?
Our monthly Mailer goes out to SUBSCRIBERS and REWARDS MEMBERS only.
Is the @teamwakethedead Instagram Auction page a verified WTD Vendor?
Yes, I do sell items through that page at a discounted rate and our sales are guaranteed to be honest and legitimate.
For questions related to shipping, damages caused by USPS, returns, or shop disclosures... please see the main ABOUT US Tab for full details.